WHERE ARE YOU BASED?
We're happily based in 8345 NorthWest 66 Street, 33166 Miami, United States.
HOW DOES SHIPPING WORK?
Garlani partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc. via our partnership with USPS.
Our mission is to provide you with the best shipping options, no matter where you live. Every day we respond to our customers around the world to guarantee that we offer the highest level of quality of service at all times. Items usually take between 7 to 14 days to arrive at the destination after processing and leaving the warehouse
Always you can track your order here: TRACK ORDER
We offer international shipping options too - no matter where you are, you can buy from us!
THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?
If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.
Note: if for some reason your order is never released by customs, we'll send you a replacement!
WHAT IF I NEED TO RETURN SOMETHING?
No worries! Contact us right away or email us: firstname.lastname@example.org and we'll help guide you through the process.
HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?
Phone Number: (305) 4477037
Hours of Operation: Mon-Fri from 8 am to 5 pm EST Time